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GoKiddo Playground Equipment

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PRODUCT WARRANTY CLAIM

To read the warranty in full, please click the links below.
Wooden Play SetsCommercial Metal & PE Combo Play SetsTable Toys & Manipulatives

File A Warranty Claim

IMPORTANT: You have 30 days to report missing or damaged parts.

If you have a GoKiddo Playground product and would like to file a product warranty claim, please read the following requirements carefully.


Exclusions:

The following are not covered by the warranty:

  • Cosmetic imperfections and natural tendencies of wood, metal, or plastic (e.g. peeling, splintering, warping, seasonal checking or cracking, knots or knot holes)
  • Fading of stain, discoloration, or mold on any wood or metal part or accessory


Required Documentation:

To expedite the handling of your claim request, please include:

  1. Proof of Purchase: Invoice, sales receipt, copy of email, or other documentation showing the date of purchase.
  2. Photographs: Clear, high-quality photos of the suspect pieces or parts, as well as the entire play set from at least three (3) different angles.


Additional Requirements:

  • Ensure all photographs are clear and well-lit, showing the affected area(s) clearly.
  • Include a detailed description of the issue or defect, if possible.


Next Steps:

Once we receive your claim request, our team will:

  • Review and verify the information
  • Contact you for additional information or clarification, if needed
  • Provide instructions on how to proceed with the repair or replacement of the affected part(s), if your claim is approved


Thank you for your cooperation and understanding.

WARRANTY FORM

Complete the form to file a warranty claim.
Warranty Claim Form

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GoKiddo Playground

G/F My Center, Gov. Cuenco St., cor. A.S. Fortuna St., Banilad, Cebu City, Philippines 6000

Contact: +63 964 986 1568

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