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Yes, we ship our playground equipment nationwide, making it convenient for customers across the country to purchase and install our products. Please contact us for a shipping quote and to discuss delivery details.

We strive to keep our products in stock to ensure timely delivery. Here's what our product availability codes mean:

• In Stock (Cebu Warehouse): The product is readily available in our Cebu warehouse and can be shipped immediately.
• In Production: The product is currently being manufactured and will be available in our Philippine warehouse soon. Please allow a few weeks for delivery.
• Pre-order: The product is available upon request only and will be produced after receiving a purchase order from the client. Please note that:

‣ Pre-orders may take up to 3 months to ship after receiving your purchase order and or deposit.

‣ Pre-order items may require a minimum order quantity (MOQ).

‣ Lead times may vary depending on the product and production schedule.

Please contact our sales team for more information on product availability and lead times.

Our playground equipment is suitable for children aged 3-15 years old, depending on the specific product. Please refer to the product description for age recommendations.

The lead time for delivery and installation varies depending on the product and your location. We will provide you with an estimated timeline at the time of purchase.

The weight capacity varies depending on the product. Please refer to the product specifications or contact our sales team for more information.

Our playground equipment can be installed on various surfaces, but it's crucial to ensure proper installation to guarantee safety and longevity. Please note:

• Level and Secure Installation: The equipment must be installed level and securely anchored to the ground to prevent tipping or shifting.
• Surface Requirements: Plain surfaces, such as concrete, asphalt, or compacted gravel, are recommended for installation.
• Avoid Uneven or Soft Surfaces: Avoid installing on uneven, soft, or loose surfaces, such as sand, grass, or mulch, as they may compromise the stability of the equipment.

For detailed installation guidelines and recommendations, please:

• Consult our installation manual
• Contact our sales team for personalized guidance
• Consider hiring a professional installer for a safe and secure installation

Yes, we offer installation services outside of the Cebu area, but additional fees may apply. Alternatively, you can also opt to install the playground equipment yourself or hire a local contractor. We provide installation videos and online instructions to ensure a safe and proper installation. Please contact us to discuss your installation options and requirements.

Yes, our galvanized steel play sets are designed and engineered for heavy-duty commercial use, making them ideal for:

• Schools
• Parks
• Restaurants
• Resorts
• Shopping centers
• Other high-traffic areas

These play sets are built to withstand the rigors of frequent use and can carry high traffic. However, to ensure the longevity and safety of our products, please:

• Refer to our product safety guidelines for proper installation, maintenance, and inspection.
• Follow our recommended maintenance schedule to prevent wear and tear.
• Adhere to our usage guidelines to prevent misuse or overloading.

By following these guidelines, you can help ensure the safety and durability of our commercial-grade play sets.

Yes, our products are suitable for residential use. However, please ensure compliance with local regulations and safety standards.

No, we do not offer financing options at this time.

Please refer to our maintenance guidelines for specific instructions on cleaning and maintaining the surfaces of our products.

Yes, many of our products are made from recyclable materials. Please contact our sales team for more information on our sustainability initiatives.

GoKiddo playground equipment comes with a comprehensive warranty program. The warranty period varies depending on the product and components. Please refer to our warranty document for specific details. Please note that our warranty does not cover normal wear and tear, cosmetic imperfections, or damage caused by improper installation, maintenance, or use.

Yes, we offer customization options for certain products. Please contact our sales team to discuss your specific needs and requirements. Please note that:

• Customized orders may have a longer lead time compared to standard products.
• A minimum order quantity (MOQ) may apply for customized orders.

Our sales team will be happy to provide more information and guide you through the customization process.

Yes, we offer a satisfaction guarantee. Please refer to our return and exchange policy for specific details.

Please contact our customer service team immediately if you have a safety concern or product defect. We take all reports seriously and will respond promptly.